Refund & Return Policy

Effective Date: 25-05-2026

Please read our return and refund policy carefully before placing an order.

1. General Return Eligibility

We accept returns only if the following conditions are met:

• The item is damaged, defective, or incorrect upon delivery
• The return request is made within 14 days of delivery
• The item is unused, unwashed, and in its original condition (where applicable)
• Original packaging, tags, and labels are intact (where applicable)

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse, improper handling, or normal wear and tear
• Items returned without original packaging or accessories
• Clearance or sale items (if marked as non-returnable)
• Customized or made-to-order furniture pieces (if applicable)

3. Return Policy by Category

Home Decor

• Returns accepted only for damaged, broken, or incorrect items
• Minor variations in color, texture, or finish are not considered defects due to photographic and screen differences

Clothing

• Returns accepted for size issues, defects, or wrong item delivered
• Items must be unworn, unwashed, and with all tags attached
• We do not accept returns for used or altered garments

4. Return Process

To initiate a return:

• Contact us at sales@elegan.com.pk within the return window
• Provide order details and clear photos of the issue
• Our team will review your request within 2–4 business days
• If approved, we will arrange pickup or provide return instructions

5. Refund Policy

• Refunds are processed only after the returned item is received and inspected
• Approved refunds will be issued via the original payment method
• Refund processing time: 7–14 business days

If the item is not eligible for refund after inspection, it will be returned to the customer at their expense.

6. Exchange Policy

We offer exchanges only for clothing, subject to stock availability.

• Exchange requests must be made within 14 days of delivery
• Size exchanges depend on availability
• If the requested size is unavailable, a refund or store credit may be offered

7. Shipping Costs

If the return is due to our error (wrong or defective item), we will cover return shipping
For all other approved returns, the customer may be responsible for return shipping costs

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider (processing delays may occur)
• Then contact us at sales@elegan.com.pk

9. Contact Us

For any questions regarding returns or refunds:

Email: sales@elegan.com.pk
Phone: +92 321 4719 145